A Reader Notice from the Editors · [email protected]
From the editors: a Claros subscription is a quarterly arrangement, not a binding one. If the issue is not for you — or simply not for you now — the masthead will end the arrangement on receipt of your notice. What follows is a plain account of how that is done, when it takes effect, and how shipped issues are handled. If you have already decided, the simplest path is to file a cancellation notice and the editors will take it from there.
Any one of the following will reach the editorial desk, and any one is sufficient on its own:
Every notice is read by a real editor. A confirmation is returned by email within one business day.
Notices are processed within one business day of receipt. Once the cancellation has been confirmed:
To prevent the next issue from being billed, please send your notice at least one full business day before the next scheduled rebill date, which is shown in your order confirmation. Notices received on or after the rebill date may not reach the editors in time to stop that particular dispatch.
If a charge has been raised after your cancellation notice was sent, write to [email protected]. Once we have confirmed that the notice preceded the rebill, the charge will be refunded in full.
Cancellation stops future issues. To request a refund for an issue that has already left the warehouse, see the Returns Policy — the editors honour a sixty-day reader guarantee on every issue.
If what you need is a break from the dispatch rather than a full close-out, the editors will pause your subscription for thirty, sixty, or ninety days. No issues are billed during the pause, and the subscription resumes automatically when the pause ends — unless you tell us otherwise.
To locate your subscription quickly, please have the following to hand when you write or call:
Write to [email protected]. The reply will come from a real editor, not a chatbot.